Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.)

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

• on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;

To exercise your right of withdrawal, you must inform us (Proceanis GmbH, Lohmühlenstraße 1, 20099 Hamburg, telephone number: +49 40 609 416 570, fax number: +49 40 609 416 579, email address: service@proceanis.com) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Grounds for exclusion or termination

The right of withdrawal expires prematurely in the case of contracts 

• for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

 

• • To Proceanis GmbH, Lohmühlenstraße 1, 20099 Hamburg, Fax number: 040 / 609 416 579, Email address: service@proceanis.com :

• • I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

• • Ordered on (*)/ received on (*)

• Name of consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only for notifications on paper)
• Date

(*) Delete as appropriate.